elfo Voice AI is a virtual receptionist that picks up every call and makes your follow-up calls, day and night. It books, qualifies and confirms on its own, and passes the caller to your staff when a real person is needed.
What is elfo Voice AI? It is an AI voice agent from elfo Sdn Bhd, a Kuala Lumpur communications company running carrier-grade voice and messaging routes. It handles inbound and outbound calls in Bahasa Malaysia, English, Mandarin and other languages. It books appointments into your calendar, updates your CRM, sends WhatsApp or SMS follow-ups and transfers complex calls to your team with the full transcript.
Three everyday situations where customers give up, and how an AI agent keeps the conversation going.
“I called three times. No one picked up, so I booked somewhere else.”
“I just wanted to ask about the price. Guess I'll try another company.”
“They said someone would call me back. No one ever did.”
Indicative figures. Results depend on your call volumes, use case and setup. See what it could do for your lines.
Three sample agents, three accents, three different jobs. One takes calls in, two make calls out.
A customer calls to say their mobile data has stopped working. Aina checks for outages in their area and goes through basic troubleshooting. When the customer asks for a person, she logs the complaint and arranges a callback from a human agent.
Hakim calls a customer about a car loan payment that is two months overdue. He confirms who he's speaking to first. When the customer asks for Malay, he switches mid-call, agrees a firm payment date and records the promise to pay.
Mei calls an existing broadband customer with an upgrade offer: double the speed and a free Wi-Fi 6 router for RM30 more a month. Mei explains the contract terms clearly and submits the upgrade before the call ends.
The same agent answers your phone line and works through your call list, using the information and rules you approve.
When customers call you.
When you need to reach customers.
From single-outlet SMEs to multi-branch enterprises and contact centres, elfo Voice AI takes the repetitive calls so your people can focus on customers who need them.
Telcos, agencies and solution providers can offer AI voice agents to their own customers on elfo's white-label platform, backed by our carrier-grade voice routes.
Illustrative scenarios. Your call flow is designed around your own business during the demo.
The 24/7 lead qualifier for agencies and developers.
A buyer calls about a listing at 11:30 PM after seeing an online ad.
Answers questions on the unit, checks budget, financing and timeline, then books a viewing with the right agent.
A qualified lead and a confirmed viewing waiting in the agent's calendar by morning.
The intake specialist for GP, dental and specialist clinics.
A patient calls during the morning rush to book a follow-up visit.
Checks the doctor's availability, books the slot, collects basic intake details and sends a reminder the day before.
Receptionists stay with walk-in patients and no-shows drop.
Reservations and guest enquiries without a ringing phone.
A diner calls at 7:45 PM, in the middle of service, to book a table for six.
Checks availability, takes the booking and special requests, and sends a WhatsApp confirmation.
The table is filled and floor staff never leave their guests.
Service bookings and job updates for workshops and dealers.
A customer calls while every mechanic is under a car, asking for a service slot.
Takes the car model and service needed, books the next open bay and calls back when the job is ready.
No missed bookings and fewer "is my car ready?" calls.
Overflow and after-hours cover at contact-centre scale.
Call volume doubles on a campaign launch day and the queue starts to grow.
Picks up the overflow, resolves tier-1 questions and routes the rest to live agents with a summary.
Shorter queues, steady service levels and a transcript of every call for QA.
elfo Voice AI plugs into your phone number and the tools you already use, so every call ends with something done.
A customer calls your number, or the AI starts an approved call from your list.
It works out what the caller needs, checks your knowledge base and completes the task: a booking, a qualified lead or a confirmed reminder.
The result and transcript go to your CRM, a WhatsApp or SMS follow-up is sent, and complex calls reach your team with full context.
Your existing phone line or a new elfo number, calendars, CRMs and elfo's own WhatsApp and SMS channels, through APIs and webhooks. Integrations are confirmed with you during onboarding.
Natural, local-sounding voices that can switch language mid-call.
Calling hours, call reviews and caller checks are set up around how your business runs. The exact controls for your account are agreed with you during onboarding.
Pricing has two parts: a per-minute rate for the Voice AI minutes you use, and a monthly licence for each AI agent line. Your final rates, licences and billing terms are set out in your proposal.
*Indicative per-minute range, excluding AI agent licence fees and SST. Your actual pricing depends on your requirements and is confirmed in a formal quotation.
Tell us where calls are being missed today. We will set up a pilot around that one use case and show you the results before you scale.
Share a little about your business and the calls you want to automate. We will tailor a live demo to your use case.
No. It takes the repetitive calls, such as bookings, reminders and common questions, so your staff spend their time on customers who need a person.
Yes. The same agent can answer your line and make outbound calls such as reminders, callbacks and follow-ups.
Bahasa Malaysia, English and Mandarin are the most common, with Tamil, Cantonese and other languages available on request. It can switch language during a call.
It transfers the caller to your team or books a callback, and passes on what was said so the customer does not have to repeat themselves.
It connects to Google and Outlook calendars and popular CRMs such as Salesforce, HubSpot and GoHighLevel, or to your own systems through our API and webhooks.
No. You can forward your existing number to the AI agent, or we can provide a new elfo number.
Yes. You set calling hours, which lists are called and which calls must go to a person.
Calls can be recorded and transcribed for review. Callers can be informed at the start of each call, based on your requirements.
Data handling, retention and hosting are agreed with you during setup, in line with Malaysia's PDPA. Cloud-hosted and on-premise options are available.
Yes. Telcos, agencies and resellers can offer elfo Voice AI under their own brand through our white-label partner programme.
Usage is charged per minute, from RM0.85 to RM0.95, on connected calls only. Each AI agent line also has a monthly licence fee, charged separately. Your final rates depend on your call volumes and requirements, and are confirmed in a formal quotation.
Yes. We start with a pilot on one use case so you can see real results before rolling out further.
Tell us which calls you want to improve and we'll build the demo around them.