The most common use case for healthcare is appointment scheduling. Patients can save time by using WhatsApp CTA button to book appointments. They can select their doctor and the best time for them.
Hospitals nearly lose $150 million annually due to missed appointments. This is why it is essential to incorporate a system for sending automatic reminders to the patients at set intervals.
And what better way to send reminders on a mobile application widely used worldwide?
Hospitals can use WhatsApp to share medical records to patients without necessarily printing physical documents. Doctors can also use the chat history to track on patients medical records.
From health awareness campaigns (e.g., Breast Cancer Awareness Month, Heart Health Week), promoting new healthcare packages/ medical check up, seasonal discounts, events such as webninars, to patient testimonials can be shared via WhatsApp.