Looking to deliver better support experiences? elfo’s Multichannel Messaging helps your sales, marketing, and operation teams stay connected with customers on the right channels. Our tailored solutions boost support performance, drive sales, increase conversions, and build loyalty.
Connect with various types of customers based on their preferences, habits, or demographics. For instance, younger audiences might prefer WhatsApp while older audiences might rely on SMS.
Businesses can gain unique analytics (such as delivery rates, open rates, response time) on each channel. By having these metrics, you can approach and tailor the content based on performance data.
Let your customer choose through which channels they would like to reach out to you. Having multiple channel options will improves convenience, reduces frustration, and increases customer satisfaction by meeting them where they are.
Because each channel operates independently, the setup process becomes easier as it doesn't require complex technical resources.
If businesses sent messages via WhatsApp and the recipients are not using WhatsApp, business can opt for SMS to deliver messages.
Let your customer choose through which channels they would like to reach out to you. Having multiple channel options will improves convenience, reduces frustration, and increases customer satisfaction by meeting them where they are.
The ultimate messaging channel when it comes to universal accessibility with highest open rate and no internet required.
By using elfo WhatsApp API, you can interact with your customer’s by using world’s most used messaging channel. Powerful and mighty.
Connect by using Asian’s most popular messaging channel especially if you have a strong based customers from Japan, Taiwan, Thailand and Indonesia.
Viber stands out for its customisation, privacy features, and strong presence in Eastern Europe and Asia.
The app that was originally developed as an emergency solution during the Tōhoku earthquake on 2011 has now gained much popularity in South Asia countries especially Japan, Taiwan, Thailand and Indonesia market.
97 Million Monthly Active Users
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8 hours 14 mins average user time spent per month making it a second highest time spent after WhatsApp
theglobalstatistics.com
$12.9 million monthly IAP revenue - LINE ranks 2nd worldwide
orderlemon.com
300,000+ Official Accounts as per 2024
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Strategize your communication flow by using step message to prioritize the sequence of your messages.
Provide best customer support experience to your customers by utilizing one-on-one chat features. This will increase customer’s satisfaction and trust towards the brand/ business.
Customers can make voice and video call directly to your Official Account for more information and reach out to your brand/ business easily.
Coupons create a sense of urgency and exclusivity, which can effectively boost conversions, repeat purchases, and drive more sales.
elfo’s Multichannel Messaging helps businesses deliver smooth support experiences across multiple channels. Personalize your communication to fit all your business, brand, and customer needs.
