Omnichannel Experiences Managed by Industry Experts!

Dedicated Support

Advanced Chatbot Solutions

Cross-Platform Compatibility

Lead Generation

Campaign Tracking

Speak with your customers on the channels they prefer today!

Omnichannel Messaging Services Broadcast Messaging Services

Lite
RM1,299
per month


Start Now

Plus
RM2,299
per month


Start Now

Professional
RM3,999
per month


Start Now
1 Conversational Script &
Flow Building
2 Conversational Scripts &
Flow Building
3 Conversational Scripts &
Flow Building
1 Channel (Excluding WhatsApp)2 Channels (Including WhatsApp)4 Channels (Including WhatsApp)
1000 Monthly Active Contacts3000 Monthly Active Contacts6000 Monthly Active Contacts
25,000 Broadcast Messages200,000 Broadcast Messages500,000 Broadcast Messages
Broadcast Messaging ServicesBroadcast Messaging ServicesBroadcast Messaging Services
Conversational API Set-UpConversational API Set-UpConversational API Set-Up
Dedicated Support & ReportingDedicated Support & ReportingDedicated Support & Reporting

RM499*/broadcast campaign

Automation Planning/ Campaign Strategy✔️
Channel API for Broadcasting✔️
Broadcast Messages LimitBroadcast Messages CostAdditional Broadcast Message Allocation
25,000RM1,500RM20/1,000BM
50,000RM3,000RM15/1,000BM
125,000RM7,500RM12/1,000BM
300,000RM1,8000RM10/1,000BM
700,000RM42,000RM8/1,000BM

Can’t find what you need?

Contact us to customize your own plan!

Contact Us
Omnichannel Messaging Services Broadcast Messaging Services

Lite
RM1,299
per month

Start Now

1 Conversational Script & Flow Building

1 Channel (Excluding WhatsApp)

1000 Monthly Active Contacts

25,000 Broadcast Messages

Broadcast Messaging Services

Conversational API Set-Up

Dedicated Support & Reporting

Plus
RM2,299
per month

Start Now

2 Conversational Script & Flow Building

2 Channels (Including WhatsApp)

3000 Monthly Active Contacts

200,000 Broadcast Messages

Broadcast Messaging Services

Conversational API Set-Up

Dedicated Support & Reporting

Professional
RM3,999
per month

Start Now

3 Conversational Script & Flow Building

4 Channels (Including WhatsApp)

6000 Monthly Active Contacts

500,000 Broadcast Messages

Broadcast Messaging Services

Conversational API Set-Up

Dedicated Support & Reporting

RM499*/broadcast campaign

Automation Planning/Campaign Strategy

Channel API for Broadcasting

RM1,500

Broadcast Messages Limit
25,000

Additional Broadcast Message Allocation
RM20/1,000BM

RM3,000

Broadcast Messages Limit
50,000

Additional Broadcast Message Allocation
RM15/1,000BM

RM7,500

Broadcast Messages Limit
125,000

Additional Broadcast Message Allocation
RM12/1,000BM

RM18,000

Broadcast Messages Limit
300,000

Additional Broadcast Message Allocation
RM10/1,000BM

RM42,000

Broadcast Messages Limit
700,000

Additional Broadcast Message Allocation
RM8/1,000BM

Can’t find what you need?

Contact us to customize your own plan!

Contact Us

Why Choose Us?

All customers want to feel special, important and unique. However, it’s difficult for businesses to keep track of all their customers’ conversations and ensure their needs are met 100% of the time.

At elfo, we believe that having the right conversation with the right people will get the ball rolling in the desired direction. Offering a wide range of messaging services and chatbot solutions, we’ll help you create personalized messages for every stage of the buyer’s journey.

  • Identify Qualified Leads

  • Deliver The Best Customer Experience at The Right Time

  • Scale Customer Support

  • Sync Customer Data Across Multiple Channels

  • Create Conversational Marketing Campaigns

  • Automate Your Sales Processes

Omnichannel Messaging Services

From chatbot development to engagement campaigns, our team of professionals will work with you to target, design, and test your conversations to build customer trust by easily connecting with them in any scenario.

Chatbot Setup & Management


Channel Management & Optimization


Integrations


Message Broadcasting


Custom Chatbots


Reporting & Analytics

Chatbot Setup & Management

No experience building a chatbot? No problem, leave it to us! We provide the expertise to help you get your chatbot up and running in no time. From integrations to workflows, our team will support and guide you throughout your journey with us.

Dedicated Account manager Conversational Scrip Writing & Flow Set-Up for Chatbot

Channel Management & Optimization

Your chatbots can be implemented on multiple channels to make it easy for customers to reach you on their preferred channel.

Website & in-App Cross-Platform for Desktop and Mobile
WhatsApp Facebook Instagram

Integrations

Our services allow you to integrate your chatbots instantly with your existing CRM, payment tools, and online stores. Various app integrations are supported to allow unifying customer profiles, ensuring that you can find all the information in one place.

Marketing Payments Messaging channels

Message Broadcasting

We can help you to send mass messages to your contact lists or target selected contacts based on their preferred channels.

Scheduled Broadcasts Test Broadcasts Contact List Segmentation

Custom Chatbots

With your feedback, we can fully build, customize, and launch a variety of chatbots to engage with your audience. Automate complex customer interactions via workflows to have comprehensive conversational experiences on both web and mobile.

Chatbot Builder With Ready-to-use Templates Ability to Switch to Live Chat at Any Time Multi-Channel Drip Campaigns Multilingual Conversations

Reporting & Analytics

We provide comprehensive reports to assess the messaging performance of your customer support function. Gain an understanding of conversation responses and resolution time trends, the busiest times of day, and popular message sources.

User Insights Real-Time Monitoring of Agents Performance KPI & Conversation Reporting

Chatbot Setup & Management

No experience building a chatbot? No problem, leave it to us! We provide the expertise to help you get your chatbot up and running in no time. From integrations to workflows, our team will support and guide you throughout your journey with us.

Dedicated Account Manager Conversational Scrip Writing & Flow Set-Up for Chatbot

Channel Management & Optimization

Your chatbots can be implemented on multiple channels to make it easy for customers to reach you on their preferred channel.

Website & in-App Cross-Platform for Desktop and Mobile
WhatsApp Facebook Instagram

Integrations

Our services allow you to integrate your chatbots instantly with your existing CRM, payment tools, and online stores. Various app integrations are supported to allow unifying customer profiles, ensuring that you can find all the information in one place.

Marketing Payments Messaging Channels

Message Broadcasting

We can help you to send mass messages to your contact lists or target selected contacts based on their preferred channels.

Scheduled Broadcasts Test Broadcasts Contact List Segmentation

Custom Chatbots

With your feedback, we can fully build, customize, and launch a variety of chatbots to engage with your audience. Automate complex customer interactions via workflows to have comprehensive conversational experiences on both web and mobile.

Chatbot Builder with Ready-to-use Templates Ability to Switch to Live Chat at Any Time Multi-Channel Drip Campaigns Multilingual Conversations

Reporting & Analytics

We provide comprehensive reports to assess the messaging performance of your customer support function. Gain an understanding of conversation responses and resolution time trends, the busiest times of day, and popular message sources.

User Insights Real-Time Monitoring of Agents Performance KPI & Conversation Reporting

98%

Delivery Rate

200+

Partners Worldwide
(MNOs, CPs, Govt Agencies & Enterprises)

98

Million In-Bound & Out-Bound SMS Traffic Worldwide

A-Z

Countries Supported Worldwide

Chatbots are being implemented across more industries to keep up with customers’ ever-changing demands for quick, personalized support in a language and channel of their choice. Join the digital revolution and improve your operational efficiency.

E-commerce and Logistics

  • Order tracking via updates
  • Purchase receipts
  • 24/7 customer support
  • Abandoned cart saver

Banking, Insurance, and Financial Services

  • Secure transactions
  • Customer notifications
  • KYC validation through conversational chats

Travel

  • Trip scheduling
  • Booking reservations
  • Customer notifications
  • Automated reminders

Food Services

  • Order taking
  • Table reservation
  • Customer notifications
  • Feedback collection & issue resolution

Edtech

  • All-in-one channel for smooth communication between students, parents, teachers, and institutes

Omnichannel Messaging Services Plans

Reporting & Tracking Services

Lite
RM1,299
per month

Plus
RM2,299
per month

Professional
RM3,999
per month

Conversational

Conversational Script & Flow Building
No. of Conversational Script & Flow Setup123
No. of Channels124
WhatsApp Chatbot
Monthly Active Contacts100030006000
Broadcast Messages25,000200,000500,000
Custom Branding & Copywriting
Customer Segmentation

Channels API Services

Facebook Messenger
WhatsApp Business
Instagram
Website Chat
Line
Telegram
SMS
Twitter
WeChat
Other Email
Gmail
Viber Business
Custom Channel

Broadcast Messaging Services

Campaign Strategy & Planning
Multi-Channel Campaigns
Channel API for Broadcasting

Integrations

Zapier
CRM Syncing
Google Sheets
Dialogue Flow
Developer API

Reporting & Analytics

Conversation Reporting
Agent Performance
Number of Routed Conversations
Average Response Rate & time report
Team Performance

Support and Success

Dedicated Success Manager
Chat Support
Priority support

Lite
RM1,299
per month

Conversational

Conversational Script & Flow Building

No. of Conversational Script & Flow Setup
1

No. of Channels
1

WhatsApp Chatbot

Monthly Active Contacts
1000

Broadcast Messages
25,000

Custom Branding & Copywriting

Customer Segmentation

Channels API Services

Facebook Messenger

WhatsApp Business

Instagram

Website Chat

Line

Telegram

SMS

Twitter

WeChat

Other Email

Gmail

Viber Business

Custom Channel

Broadcast Messaging Services

Campaign Strategy & Planning

Multi-Channel Campaigns

Channel API for Broadcasting

Integrations

Zapier

CRM Syncing

Google Sheets

Dialogue Flow

Developer API

Reporting & Analytics

Conversation Reporting

Agent Performance

Number of Routed Conversations

Average Response Rate & time report

Team Performance

Support and Success

Dedicated Success Manager

Chat Support

Priority support

Plus
RM2,299
per month

Conversational

Conversational Script & Flow Building

No. of Conversational Script & Flow Setup
2

No. of Channels
2

WhatsApp Chatbot

Monthly Active Contacts
3000

Broadcast Messages
200,000

Custom Branding & Copywriting

Customer Segmentation

Channels API Services

Facebook Messenger

WhatsApp Business

Instagram

Website Chat

Line

Telegram

SMS

Twitter

WeChat

Other Email

Gmail

Viber Business

Custom Channel

Broadcast Messaging Services

Campaign Strategy & Planning

Multi-Channel Campaigns

Channel API for Broadcasting

Integrations

Zapier

CRM Syncing

Google Sheets

Dialogue Flow

Developer API

Reporting & Analytics

Conversation Reporting

Agent Performance

Number of Routed Conversations

Average Response Rate & time report

Team Performance

Support and Success

Dedicated Success Manager

Chat Support

Priority support

Professional
RM3,999
per month

Conversational

Conversational Script & Flow Building

No. of Conversational Script & Flow Setup
3

No. of Channels
4

WhatsApp Chatbot

Monthly Active Contacts
6000

Broadcast Messages
500,000

Custom Branding & Copywriting

Customer Segmentation

Channels API Services

Facebook Messenger

WhatsApp Business

Instagram

Website Chat

Line

Telegram

SMS

Twitter

WeChat

Other Email

Gmail

Viber Business

Custom Channel

Broadcast Messaging Services

Campaign Strategy & Planning

Multi-Channel Campaigns

Channel API for Broadcasting

Integrations

Zapier

CRM Syncing

Google Sheets

Dialogue Flow

Developer API

Reporting & Analytics

Conversation Reporting

Agent Performance

Number of Routed Conversations

Average Response Rate & time report

Team Performance

Support and Success

Dedicated Success Manager

Chat Support

Priority support

What Brands Says About Us

“We had fun working with elfo for over more than a year. We discussed a lot of technical points of view and surprisingly elfo was flexible enough to meet all of our requirements with quick response and turn-around time. We also get a competitive rate with the valuable services that they provide.”

Aishah Ghaffar

Head of expansion and growth at

DAPAT Vista Sdn Bhd

“elfo outperformed our expectations. Aside from great performance, what we really value about elfo is the quality of their customer support & fast turnaround time”

Nurul Afidah Zulkifli

Founder & Creative Director of

Mimpikita

“We value all of elfo’s assistance with API customization and addressing issues that we are facing. Your expertise was hugely appreciated by the SPR team.”

Yusniati Binti Ishak

Division secretary of voter registration at Suruhanjaya

Pilihan Raya Malaysia (SPR)

“elfo performed better than we had anticipated. elfo actively listens to what our organization is trying to achieve and is able to successfully bring everything together.”

Kyairur Rizal

Manager of Mills, Bulking,

Refinery & Logistic Apps at
Felda Global Ventures (FGV)